Skills
UX design
UI design
Human Centred Design
Prototyping
Developer handover
Design systems
Product design
Accessibility
Native app design
Responsive Web design
Graphic design
Microanimation
Digital illustration
Iconography
HTML
CSS
Core software
Most recent experience
Senior UX/UI designer • Transport for NSW
Feb 2023 - Jan 2024
Designed and implemented UX/UI solutions that enhanced efficiency for the Train Crew Operations team, significantly reducing human error and improving task completion times. This initiative focused on identifying pain points within the existing systems and creating intuitive interfaces that support the workflow of train crew members.
Conducted extensive user interviews and usability tests, applying research insights to improve system usability and increase adoption rates. By gathering feedback directly from users, the team was able to better understand their needs and implement changes that aligned with real-world usage scenarios.
Refined operational dashboards by introducing real-time data visualisation and WCAG-compliant UI elements, improving clarity for train crew members. This enhancement allowed for quicker decision-making and facilitated better communication among team members, contributing to overall operational effectiveness.
Built high-fidelity prototypes in Figma & ProtoPie to validate designs before development, helping streamline the iteration process. These prototypes provided a clear visual representation of the intended user experience and allowed stakeholders to engage with the designs early in the process.
Contributed to the standardisation of UI components and interaction patterns across multiple platforms, improving design consistency and efficiency. This standardisation ensured that users experienced a cohesive interface regardless of the platform used, which is critical for training and overall usability.
Senior UX/UI designer • Westpac
July 2021 – Feb2022
Designed and launched multiple responsive web applications, significantly improving customer self-service capabilities while reducing the workload for banking staff. The focus on creating a user-friendly interface has enabled customers to navigate services with ease, leading to higher satisfaction and engagement levels.
Improved accessibility compliance (WCAG 2.1) by implementing keyboard navigation, alt-text, and colour contrast updates, leading to a more inclusive user experience. This commitment to accessibility ensures that all customers, regardless of their abilities, can access and utilise the services provided, aligning with modern standards and expectations.
Streamlined banker workflows by automating key tasks and reducing manual processes, resulting in a more efficient customer service experience. Automation has allowed banking staff to focus on more complex customer queries, thereby enhancing service quality and response times.
Conducted remote usability testing with a diverse user base, refining designs to improve usability and task completion rates. Gathering feedback from a range of users has been integral to understanding varying needs, which has directly informed design improvements and usability enhancements.
Worked closely with developers to refine design handoff processes, ensuring seamless collaboration and efficient implementation. By fostering a strong partnership between design and development teams, the project has benefited from clear communication and a shared vision, leading to successful outcomes in deploying the web applications.
Senior UX/UI designer • Telstra Digital
March 2014 – July 2021
Designed mobile and web applications that significantly improved customer engagement and usability across Telstra’s digital platforms. This initiative aimed to create a more streamlined and user-friendly experience for customers, fostering satisfaction and loyalty.
Contributed to Telstra’s design system by enhancing UI component consistency across multiple products. By ensuring a cohesive look and feel, this effort facilitated easier navigation for users and promoted brand recognition across the various digital interfaces.
Conducted UX research and usability testing to gather valuable insights that informed the design process. The application of these insights played a crucial role in enhancing customer experiences, ultimately leading to a reduction in the need for customer support.
Developed self-service digital channels that effectively decreased the number of customer support tickets. By empowering customers to resolve issues independently, this innovation not only improved efficiency but also allowed support staff to focus on more complex customer inquiries.
Senior interaction designer • Department of Agriculture, Fisheries and Forestry
Feb 2024 - current
Redesigned the export licensing platform to enhance efficiency for Australian farmers, leading to significant reductions in processing times. The new design simplified complex workflows, contributing to a more user-friendly experience that positively impacted agricultural exports.
Optimized application submission processes by incorporating guided navigation and error validation features. This focus on intuitive design resulted in a marked decrease in submission errors, empowering users to complete applications with greater accuracy.
Conducted extensive user research, usability testing, and A/B testing to ensure compliance with government regulations as well as accessibility standards. This rigorous assessment identified potential issues and suggested areas for improvement, ensuring the diverse needs of users were considered throughout development.
Improved the user experience of internal government platforms, enabling teams to accomplish tasks more efficiently. By emphasizing usability, these enhancements sped up internal processes and promoted a culture of efficiency within government operations.
Collaborated with developers, policymakers, and stakeholders to harmonize business objectives with user needs. This cooperative approach ensured that the final product was both technically effective and aligned with user expectations, resulting in a sustainable solution for all involved.